Anti Money Laundering Training
Regulatory Operations
Remediation
Project Management
Technical Resourcing
Digital Transformation
Anti Money Laundering Training

It is more important than ever for businesses to know their customers. Yankho Consult offer Anti-money laundering & KYC Training courses to provide the necessary skills to become an expert in AML & KYC and ensure your business or organisation makes an informed decision before taking on any new clients.

Money laundering is when criminals integrate their illegally-obtained cash into the financial system so it looks like it was earned legitimately. Anti-money laundering constitutes the laws, regulations, and procedures designed to prevent money laundering.

Failure to comply with AML laws and regulations has severe consequences, from warning letters and damaged reputations to fines, sanctioning and, in the most serious cases, criminal prosecution.

You must carry out customer due diligence – including sanction and Politically Exposed Person (PEP) screening – to ensure your customers are who they say they are. This information must be recorded internally and kept up to date so that you can reassess your business risk if a customer’s circumstances change.

Our specialist team can assist train you in all required areas, giving your business confidence to scale at pace

Regulatory Operations

The ability of an organisation to effectively manage customer complaints is high on the regulatory agenda. Firms must be able to demonstrate that complaints management processes are transparent and achieve fair outcomes.

Where demand exceeds your normal capacity for recruitment, training and operational management, you can rely on Yankho Consult to support you. At short notice and across single or multiple locations we can mobilise large or small teams of task oriented, results focused contractors who are used to change, learn quickly and responsive to challenge

From important data gathering and case fact finding that requires attention to detail and rigour, to more complex review that requires expert judgements to be made, we can source experienced professionals with the right skills and experience.

As well as resourcing the right people Yankho Consult can support you with the scoping, design and delivery of your regulatory functions. Our methodologies are best practice and we will ensure full knowledge transfer before transition back to business as usual.

Remediation

Whether motivated by a thematic review, regulatory advice or your own proactive efforts to stem future complaints, remediation activities can stretch your normal capability. The demand for additional and specialist resource may be beyond what you are able to recruit and manage. In addition remediation is often the result of a previous failings rooted in culture and organisational behaviours. Using a flexible third party workforce means you can adjust resources as workflows require and it reduces the chance of repeating the same embedded mistakes. Having designed, implemented and managed some of the largest remediation projects in financial services, Yankho Consult is in a strong position to support you to scope, set-up and deliver.

Reviewing past customer cases must be done with the utmost care and rigour. You must ensure that you achieve high standards, fair outcomes and good conduct. Case Review decisions must be made by experienced people who are analytical, critical and have good judgement. Expert customer contact skills are also important to ensure that the right information is gathered in a professional and non-intrusive way. Yankho Consult can resource experts in remediation and if required provide a fully managed service. This includes a Project Delivery Manager accountable to you for successful service delivery as well as an operations team to ensure high levels of productivity and quality.

With fair customer outcomes being so critical to remediation Yankho Consult recommend that in addition to quality assurance, outcome testing is used to provide reliable feedback to the business and the regulator. Yankho Consult have created robust and statistically relevant sampling methods using ‘at-risk’ indicators to efficiently select cases and have specific expertise in developing redress calculators that ensure a fair payment for customers and that your risk is minimised.

Project Management

With Yankho Consult you get the benefit of our dedicated Project Management function. For all assignments, we ensure that you’re well supported from the outset through to project close at no additional cost to you.

This includes scoping, onboarding, training, building and maintaining competency, performance management, change management and ensuring a smooth transition to business as usual at project end.

Our project managers, and all those in an advisory capacity, have previously held senior positions in financial services firms, which means they are well equipped to understand your pressures and needs, whilst offering and impartial, independent opinion on how to achieve improved regulatory outcomes.

They will work closely with your key people to create visibility and insight, always looking to improve the way things are done.

Technical Resourcing

From big data modelling to leaders in transformation, the Yankho Consult’s network extends to SMEs in every area of regulation and compliance.

Our broad reach includes Risk & Compliance, Operational Leadership, Change Management, Financial Crime, Marketing & Communications, Business Improvement and Technology. And we have depth of expertise that includes Actuaries, Behavioural Economists and Lean Six Sigma Black Belts.

For all your technical resource needs we can work with you to scope your requirements and then source the most capable people with the right experience from our network of trusted associates. Whether it’s a single expert for a short consultancy assignment or a multi-skilled team for a longer-term programme we are well positioned to help.

Digital Transformation

Technology is changing rapidly in the modern day world. Our consultants advise on a broad range of challenges, from CRM implementation, through to online lead generation.

Digital transformation is something that everybody wants to achieve, but not everyone can define.

As digital technologies dramatically reshape industries, many companies are pursuing large-scale change efforts to capture the benefits of these trends, or, simply to survive in the market. It’s critical to embrace the dynamic landscape, as new economic opportunities are continually opening for organisations that need to quickly build and scale robust environments.

Transforming the entire operations of your business is extremely complex and can presents significant risk if not executed properly. Without the right guidance and experience, it is all too easy to focus purely on the technology adoption to drive the successful implementation of your Digital Transformation Strategy, overlooking the impact the changes will have on the rest of the organisation. The result is high implementation costs, project deadlines missed and an inability to see a return on investment.

Yankho Consult provide you with the knowledge and direction necessary to deliver your business strategy and lead the transformation. We develop practical solutions to overcome complex problems encompassing people, process and technology. We define our client’s overall transformation strategy, working to shape a plan of action designed to deliver on long term and overall business objectives. Understanding the business and the work-required in preparation for transformational change, delivers a clearly defined program of works to achieve these goals.